Teams Voice: Quick Start Guide

Contents

• Getting Started
• Initiate, Answer, and End a Call
  • Initate from Teams Desktop or Web App
  • Initate from Teams Mobile App
  • Answer or End a Call from Teams Desktop or Web App
• Listening to and Managing Voicemail

Getting Started

Follow the steps below after integration has been activated by IT:

1. Ensure your devices are set up properly in Settings > Devices
   
2. Configure your voicemail settings in Settings > Calls
   - Record a voice message or type your message – your choice.
   - Choose what happens when people reach your voicemail or which outgoing message plays when you’re out of office.
3. Test Teams Voice. Follow the steps below to test your new calling functionality in Microsoft Teams. If you experience any issues, contact IT Support.
   1. Call your work number from your cell (or ask someone to call) and answer.
   2. Place another test call and leave yourself a voicemail.
   3. Check your voicemail.
   4. Make an outbound call by dialing an external number.
      1. Remember to use ‘31’ as you would with your physical desk phone.
   5. Place a call on hold.
   6. Retrieve a held call.
   7. Transfer a call.

Initiate, Answer, and End a Call

To Initiate a Call from the Teams Desktop or Web App:

1. Audio icons allow you to initiate a call from any chat:
2. Use the /call command from the search field to make a call no matter where you’re working in Teams.
3. The dial pad feature will accept a phone number that is copied and pasted or typed to initiate a call. You may also click the numbers in the dial pad or type a number using the keyboard. The call button will become active after numbers have been entered or, if making an internal call, a name has been populated into the selection window.
   
   Internal calls can be dialed as you would with your desk phone only using the last four digits of the number.
   External calling will still require “3 1” at the beginning.
   International calling will still be started by dialing “3 011”
   

To Initiate a Call from the Teams Mobile App:

1. The dial pad feature will accept a phone number that is copied and pasted to initiate a call. You may also click the numbers in the dial pad or type a number using the keyboard. The call button will become active after numbers have been entered or, if making an internal call, a name has been populated into the selection window.
   
   Access the Dial Pad via More > Calls > New Call
   
   Internal calls can be dialed as you would with your desk phone only using the last four digits of the number.
   External calling will still require “3 1” at the beginning.
   International calling will still be started by dialing “3 011”
   

To Answer or End a Call from the Teams Desktop or Web App:

1. A notification will appear in the lower right corner of your desktop when a call is incoming. Click on the purple phone icon to answer the call. Pressing the red phone icon will decline the call and sent to voicemail, depending on your call answering rules.
2. From an active call, click Leave from the control bar across the top of the call windows to end the call.

Listening to and Managing Voicemail

Voicemails received will be stored in the Calls app in Teams.

1. From the History section, select Voicemail to see a list of your messages.
2. Click a message to populate more information in the Details pane, including information about and ways to contact the sender, a transcript, and options to play, speed up, or pause the playback.
3. When hovering over the voicemail line under History, form the More options menu, you may also return the call, initiate a chat (if internal caller), manage the message, or add the caller to your contacts.
4. A copy of each voicemail will also be sent to Outlook. Open the Outlook message to read or listen to your voicemails.