If the information in this Intro to the Mill collection does not have what you are looking for, there are many ways to get additional help.
-
Web Search:
Many open source pieces of software have their own documentation that can be found via a web search. This is often a great first step as there is no guarantee that anyone in IT is an expert in the specific piece of software you use.
-
Knowledge Base:
Our documentation is currently being moved into IT's new ticketing system. Our complete list of HPC articles can be found under this heading. Until the migration is complete, the legacy documentation is available and can be accessed here.
-
Research Support Services (RSS) Ticket:
You can create a ticket here that is assigned to RSS for further support on the Mill. Services could include things such as requesting assistance troubleshooting jobs or requesting software installs on the Mill.
-
Help desk:
The help desk in the library can assist you with common troubleshooting steps and can help you create a ticket assigned to the RSS team for further support on the Mill.
-
Book time with the Research Facilitator:
You can request 1-on-1 time with the Research Facilitator in RSS using Microsoft Bookings.