How to Create a report from TDWorkManagement and a Ticketing application

Instructions on How to Create a report from TDWorkManagement and a Ticketing application.

How do I create a Ticketing report from TDWorkManagement?

1. Log into TDWorkManagement Technician Portal.
2. Click on the View Application button.
   
3. Select the appropriate Ticketing application.
   
4. Click on the Report drop-down button and select New Report.
5. Select What type of report you would like to create. 
6. Complete the following fields:
   1. Name your report.
   2. Describe your report.
   3. Select the columns you would like to see.
      
      1. You can add columns by clicking on the Add button.
      2. You can remove columns by clicking on the Remove action.
      3. You can sort columns by clicking and dragging on the 3 horizontal lines to the left of each field.
   4. Add Filtering to your report.
      1. Select the column from the drop-down and select the operator to determine how it responds in relationship to the value.
         1. Select "is on of" to return tickets that match the value entered.
         2. Select "is not one of" to explicitly exclude values.
      2. Select the value.
         1. Select multiple values by holding down the control or command key.
   5. Order your report.
      1. Select the column to order.
      2. Select Direction of ordering by Ascending or Descending.
      3. You can add additional columns to order by selecting Add.
   6. Set the maximum number of rows to retrieve.
   7. Choose a Report Folder.
   8. Choose a Owner and select the Visibility.
      
      1. Fill out Owner.
      2. Select Visibility.
   9. Add a chart by selecting the Type drop-down arrow. (optional)
   10. Choose the Desktop Delivery.
       1. Select Desktop delivery as Grid or Chart
   11. Check or remove the check on the Exporting check box.
   12. Add an Email Delivery.
       1. Add Email Delivery Schedule (optional)

Please contact the Division of IT Enterprise Service Management team  servicemanagement@missouri.edu for any additional assistance you may need with TDWorkManagement reporting.