Body
Overview
Cisco 8831 - Standard Conference Phone - Quick Reference Guide
Detailed Information
Place a Call
To place a call, enter a number and press the Call button or the Dial softkey to complete the call.
Answer a Call
To answer a call, or press the Call button, or press the Answer soft key. If you already have an active call and select Answer, your current call will be automatically placed on hold.
Use Hold and Resume
When a call is on hold, the person at the other end hears music.
- Press the Hold button. The hold icon appears next to the call information in the display.
- To resume a call from hold, press the Hold button a second time.
Use Mute
A mute button is located on the dialing pad and on the sound base.
- While on a call, press Mute. The button glows to indicate that mute is on.
- Press Mute again to turn mute off.
Transfer a Call
- From a connected call (not on hold), press the Transfer button.
- Enter the transfer recipients phone number.
- Press the Transfer button immediately to complete a blind transfer, or wait for the recipient to answer and announce the transfer prior to pressing the Transfer button to complete the transfer.
Create a Conference Call
- From an active call, press the Conf soft key.
- Make a new call.
- Press Conference again either before or after the party answers. The conference begins and the phone displays Conference.
- Repeat these steps to add additional participants.
The conference call ends when all participants hang up.
View and Remove Participants
During a conference call, press Show Details. To remove a participant from the conference, scroll to the participant and press Remove.
Navigate the Phone Display
The display at the top of the phone provides useful information, such as the current date and time, message waiting notification, line details like Caller ID, and menu items.
Scrolling
To scroll through a menu or list, press up or down on the navigation buttons, then select using the center button.
A scroll bar on the screen indicates your relative position within a list.
Volume
Use the volume control button to increase or decrease the speaker volume.
Features
When your phone is off-hook, the center select button on the navigation bar acts as a feature button. Use this button to access additional features on your phone, such as voicemail and call forward.
Notes:
- A maximum of six calls can be managed at one time.
- A conference call with multiple people on it is considered one call.
- A maximum of two incoming calls can be received.
- The phone does not provide pass-through Ethernet for a computer.
See Unified Communications Training Materials to view other phone and general communications training.
For Additional Assistance
Required: Enter instructions for obtaining additional assistance if knowledge article did not assist.