Body
Overview
This knowledge article provides access to documentation and pre-recorded training sessions for TeamDynamix (TDX) Technicians, Help Desk Technicians, DoIT Change Management, and Knowledge and Service Owners. You can view the recordings by following the Percipio links provided below.
TDX Training Materials can be found in the DoIT Service Management SharePoint site.
Detailed Information
TeamDynamix (TDX): DoIT Technician Training Thursday, March 6th, 2025 Recap
TeamDynamix (TDX) training for those staff members who create, update, or manage TDX tickets through the ticket lifecycle. Recommended audience: DoIT Technicians, DoIT Team Leads, DoIT Managers
TeamDynamix (TDX): DoIT Service/Knowledge Owner Training Monday, March 10th, 2025 Recap
TeamDynamix (TDX) training for those staff members who are considered the lead of a team and will update, or manage TDX Services, Service Offerings, or Knowledge Articles. Recommended audience: DoIT Team Leads, and DoIT Managers.
TeamDynamix (TDX): DoIT Help Desk Technician Training Wednesday, March 5th, 2025 Recap
TeamDynamix (TDX) training for those DoIT Help Desk staff who will create, update, or manage TDX tickets through the ticket lifecycle. Recommended audience: DoIT Help Desk
TeamDynamix (TDX): DoIT Change Management Training Tuesday, March 18th, 2025 Recap
TeamDynamix (TDX) supplemental training for those staff members who will create, update, or manage TDX change management tickets through the ticket lifecycle. Recommended audience: DoIT Technicians, DoIT Help Desk Technicians, DoIT Team Leads, DoIT Managers
Prerequisite: Attendance of one of the following TeamDynamix (TDX) trainings: Technician Training, Help Desk Training, or Service/Knowledge Owner Training
For Additional Assistance
Contact the DoIT Enterprise Service Management group servicemanagement@missouri.edu for additional assistance.